Returns Policy

Returns

All Sales Are Final

Due to the high demand and one-of-a-kind nature of our inventory, all sales are final. We do not accept returns, exchanges, or cancellations under any circumstances.

Please review all photos, descriptions, and condition notes carefully before purchasing. Feel free to contact us with any questions prior to checkout. We’re happy to help you make a confident and informed decision.

Cancellations

Because we process and ship orders quickly, we do not accept cancellations once a purchase is placed. Once an order is confirmed, it immediately enters our fulfillment workflow, making it difficult to stop or reverse.

In rare cases, a cancellation may be granted at our sole discretion, primarily in the following situations:

• Returning customers with a history of purchases
• First-time buyers on Whatnot (per Whatnot policy)

Even in these instances, cancellation is not guaranteed. Requests will be reviewed on a case-by-case basis and must be submitted as soon as possible after purchase.

On Whatnot, cancellation requests made after the livestream has ended will be automatically declined. For all other orders, once an item is in transit or in the final stages of fulfillment, cancellation is no longer an option.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cutebycandy.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.